Refund policy

AERUN – Refund and Return Policy

Last Updated: October 19, 2026

At AERUN, we want you to be satisfied with your purchase.

Return Window

Customers may request a return within 7 calendar days of receiving their order, subject to the conditions below and applicable law.

To request a return, email aerunpk@gmail.com with your order number, reason for return, and relevant photographs.

Return Eligibility

Items should be unused and returned in their original packaging with supplied accessories, tags, manuals, and warranty documents.

Items damaged through misuse, unauthorized repairs, or accidental damage may not qualify for a change-of-mind return, subject to applicable law.

Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items within 48 hours of delivery as a proposed reporting period. Contact aerunpk@gmail.com with your order number and clear photographs. This reporting period does not limit any rights provided by applicable law.

We will review the issue and communicate an appropriate resolution, which may include a repair, replacement, or refund.

Refunds

Approved refunds will be processed within 7–14 business days after approval, as a proposed processing timeframe. Actual receipt may depend on the payment provider.

For Cash on Delivery orders, refunds will be arranged through a mutually confirmed payment method.

Return Shipping

For change-of-mind returns, return shipping costs will be paid by the customer unless otherwise agreed or required by law.

For verified defective, damaged, or incorrectly supplied items, AERUN will arrange or reimburse reasonable return shipping costs as required by applicable law.

Exchanges and Cancellations

Exchanges depend on availability. Contact us as soon as possible to request an order cancellation. Dispatched orders may be subject to our return process.